| Q. | How
discreet is your service? |
| A. | 1000s
of Adult Sex Toys.co.uk does not cause embarrassment to its customers. All orders
are mailed in sturdy plain bags – packages give no indication as to their
contents. The only name to appear on your credit card statement will be 'Ultimate
Shop Ltd'. |
| |
| Q. | How
can I contact you? |
| A. | By
phone, email, fax or post. Click here for our contact
details. |
| |
| Q. | Are
your products the cheapest in the UK? |
| A. | Our
prices are some of the keenest in the UK but we cannot promise to be the cheapest
on every item. If you do see the same product elsewhere at a lower price, tell
us and we'll try to match it! |
| |
| Q. | How
do I pay for my order? |
| A. |
Either
with a credit/debit card or, if you prefer by cheque/postal order. We accept the
following cards: American Express, Mastercard, Visa, Diners Club, Euro, Delta,
SwitchMaestro and Solo.
Your
card details are encrypted and safely transmitted via a secure server. If you
prefer not to use the Internet then you can call us on 020 8813 7651. Simply email
us your telephone number and we will call you back free of charge at your convenience
to take your order.
Cheque/postal
order
This method of payment takes slightly longer as your order can
only be sent out once the cheque has cleared, which normally takes five working
days on receipt. Click here to download an order form. |
| |
| Q. | Are
my details safe? |
| A. | Your
name, address and credit card details are held on our system for the purpose of
fulfilling your order only. Details are held on a secure server in encrypted form.
Your bank will receive your credit card details for clearance. Otherwise, we do
not share your details with any other third-persons, businesses or organisations. |
| |
| Q. | Once
I've placed my order, will I hear from 1000s of Adult Sex Toys.co.uk again? |
| A. | We
will email you to confirm placement of your order and acceptance of your credit
card payment (if paying by credit card). Otherwise, the only time we would contact
you would be to inform you of a query or delay on your order. |
| |
| Q. | What
if I can't find what I'm looking for on your site? |
| A. | No
problem. Just email us and we'll try to track it down for you – at no extra
cost. |
| |
| Q. | Can
I exchange a product if it is unsuitable? |
| A. | Yes,
provided you return the product in its original packaging within fourteen days
of receipt. However, items that are supplied in a sealed package are non returnable
if the seal has been broken. This applies to personal products which for hygiene
reasons cannot be exchanged once opened. Please see our returns
policy for details. |
| |
| Q. | What
happens if an item is faulty? |
| A. | Return
the product to us, stating the problem, and we will exchange it or make a full
refund. Please see our returns policy for details. |
| |
| Q. | How
soon will I receive my order? |
| A. | Usually
within seven days if the item you have ordered is in stock. Manufacturers' delays
may occasionally cause your order to take longer. If we find that we cannot supply
the item within 28 days we will contact you and offer a replacement or full refund.
|
| |
| Q. | What
are your delivery charges? |
| A. | FREE
within the UK. Packages are sent by Royal Mail Recorded Delivery. |
| |
